Frequently Asked Questions.

WiBLE is a carsharing company that allows users to reserve, unlock and drive over 650 available vehicles, returning them by parking anywhere within the WiBLE zone.

Its goal is to provide customers with a personalised, high-quality service, with the following key advantages:

• One of the first zero-emission carsharing operators to cover the outskirts of Madrid.
• Fleet made up of KIA Niro, Xceed and Ceed Tourer, all Plug-in Hybrids.
• The safest vehicle in zero-emission carsharing, with 5 Euroncap stars.
• Mid-to-high-range plug-in hybrid crossovers with great range and active safety systems.
• Integrated pedestrian collision prevention and active driving assistance system.
• 5 spacious seats for passenger comfort and a large boot to cover all kinds of needs.
• 58 km of electric range and over 600 km of total range thanks to plug-in hybrid technology.
• Parking spaces at Repsol service stations and car parks under agreement to make the service easier for customers.
• Register for just €4.99.
• Flexible rates.
• For just €1.50/h up to a maximum of €12/day, our insurance covers everything, saving you the €599 administrative claims surcharge if you are responsible for the damage.

In short, WiBLE goes further. Further range (greater autonomy), more comfortable (mid-to-high-range crossover), safer (the only one with 5 EuroNcap stars) and more time for you (the possibility of parking in exclusive WiBLE spaces at partner car parks).

In addition to serving the city centre, the service operates to the north of Madrid up to Mirasierra, as well as Sanchinarro, Alcobendas and the Moraleja Green Shopping Centre. To the east of the capital, WiBLE covers the entire perimeter bordering Calle Arturo Soria up to Calle Alcalá and the neighbourhoods of Concepción and Quintana. We also cover the area around the trade fair complex and have reserved spaces at car parks P1 and P4 at Adolfo Suárez Madrid-Barajas Airport. To the west, the entire perimeter of Ciudad Universitaria and the M30, extending coverage to areas in Pozuelo and Majadahonda.

WiBLE makes over 650 KIA Niro, XCeed and Ceed Tourer vehicles — all PHEV — available to the public.

At WiBLE we are always available whenever you need us through our Customer Service:

Phone 24 hours a day, every day of the year: 911 696 147

WhatsApp 24 hours a day, every day of the year: 667 461 397. Agent support hours: 08:00 – 24:00

Email for enquiries or requests: clientes@wible.es

Email for complaints or cancellation requests: reclamaciones@wible.es

Social media:
Facebook WIBLE ESPAÑA
Twitter @wible_esp
Instagram wible_esp

Phone and WhatsApp are available 24 hours a day; WhatsApp agents are available from 08:00 to 24:00. Email is available for enquiries, complaints or cancellations.

Yes. Send your request to reclamaciones@wible.es. For general enquiries use clientes@wible.es.

To register for our service you simply need to download our free app from the App Store if you have an iOS device (version 9 or above) or from Google Play if your phone is Android (version 4.4 or above), and follow the steps provided.

The minimum age to use WiBLE is 23 years old.

To register for our service you simply need to provide the following valid documentation:

Valid identity document:

If you are a European Union citizen: National Identity Document (DNI), passport or EU citizen registration certificate issued by the Ministry of the Interior.

If you are not an EU citizen: Foreigners' Identification Number (NIE) issued by the Ministry of the Interior, or your passport.

Driving licence:

Spanish or EU citizen: Spanish driving licence or equivalent national licence issued by any EU country. The licence must be at least 2 years old.

Non-EU citizen: once you have created your account in the app, you will not be able to complete validation from within the application. To validate your documents, please send them by email to clientes@wible.es. If you are from a non-EU country, you must also provide an International Driving Permit (IDP). The licence must be at least 2 years old. Where necessary, a certified translation must also be provided.

WiBLE accepts credit or debit cards: American Express, Visa or Mastercard.

No, to register with WiBLE you must hold a full driving licence.

To verify that the person registering matches the holder of the submitted documentation.

Once you have submitted your registration information along with images of your identity document and driving licence, your account will be automatically verified and activated by the app within minutes. Once your WiBLE account has been activated, you will receive a confirmation email. From that point on, you can access the WiBLE app and start using the service. If the app is unable to validate your data automatically, our Customer Service team will do so manually. If you need urgent validation or have not received your welcome email within 24 hours, please contact us.

Yes, the registration fee is €4.99.

Yes, this service is available to provide a high-quality corporate transport option for companies that need a carsharing solution. For more information visit WiBLE Business.

You can update your details by accessing your account in the app and tapping the "Edit" button in the section you want to modify (name, address, payment card, etc.). For security reasons, to change your email address, phone number, identity document number or driving licence number, you must send an email to clientes@wible.es including a copy of the front and back of your identity document. If your driving licence expires and needs to be updated, the app itself will prompt you to upload photos of the new one.

No. Each user has a personal, non-transferable account that may not under any circumstances be used by anyone other than the account holder.

Absolutely. All information and data provided by the user at the time of registration is protected under the Organic Data Protection Law.

You can find the terms and conditions and privacy policy on the wible.es website.

You can easily recover your login details from the app's home screen in your user profile.

No. Each user has a personal, non-transferable account that may not under any circumstances be used by anyone other than the account holder.

Your profile documentation may be out of date or incomplete, or there may be a technical issue. You can contact Customer Service and we will help you.

You can keep a vehicle reserved for 20 minutes free of charge. Please remember to cancel the reservation if you are not going to use it so that other users can book the vehicle.

Yes. During the reservation period (20 minutes) you can cancel the reservation free of charge from the app. Please note that you will not be able to reserve that same vehicle for the following 5 minutes after cancellation.

There is no penalty as such, but while you have the vehicle reserved no one else can use it. Please make responsible use of the system and avoid making reservations you do not intend to use.

There is no maximum time limit on rentals. We offer flexible hourly and daily rates which you can consult in our pricing policy.

There is no maximum kilometre limit on rentals. For our per-minute, hourly and daily service, our rates include 100 km. Once exceeded, the price per additional kilometre is €0.28 per km.

If you travel more than 200 km from your starting zone or for more than 2 hours with a WiBLE vehicle, you authorise WiBLE to charge a deposit to guarantee payment for the service, as detailed in the WiBLE Pricing Policy. This deposit will be deducted from your end-of-trip invoice as credits. This does not apply to WiBLE MáS trips, as the full payment for the trip is made in advance.

Yes, but you must always request prior authorisation from WiBLE Customer Service.

Yes, the service is available 24 hours a day.

All you need is the WiBLE app downloaded on your phone. To start a trip, reserve the vehicle of your choice, approach it and tap "Start trip". To end the rental, park the vehicle within the WiBLE zone and tap "End". Remember to confirm that you want to finish the trip.

It is important that before starting your trip you check the condition of the vehicle and, if you notice any damage, report it to Customer Service immediately.

The instrument panel displays indicators for petrol range, electric range and combined range. Remember that you must not end a trip with less than 60 km of range remaining, as a €30 surcharge will otherwise apply.

Most importantly, if there are any injured persons, call 112 and follow their instructions. Put on the high-visibility vest you will find in the glove compartment and, if necessary, use the warning triangles to mark the area. Then call WiBLE Customer Service, where we will help you gather all the information required by the insurer.

The automatic gearbox must be in position P. Start the engine by pressing the start/stop button while applying the brake. To go forwards, shift to position D. To go in reverse, shift to position R.

Make sure the vehicle is within the WiBLE zone.

Close the windows.

The automatic gearbox must be in position P.

Turn off the engine by pressing the start/stop button. If you press the button before shifting to P, the engine will not turn off and you will not be able to end the trip.

Exit the vehicle and make sure all doors are closed.

Tap the "End" button in the app and confirm that you want to finish the trip.

When ending a rental, the vehicle must be properly parked within the WiBLE zone, always respecting traffic signs. You may also park temporarily by locking the car anywhere, inside or outside these areas — in this case the rental will continue until you end the trip. WiBLE also offers spaces at partner car parks so you can conveniently end your trip and park in our reserved spaces.

Yes, provided the car park has signal issues and the trip is not ended there. In this case, the normal trip rate will continue to apply for as long as the vehicle remains parked. If the trip is ended in a private car park, a €250 penalty will apply.

In Madrid you can park in the blue and green zones and in spaces reserved for carsharing free of charge and without needing to use a parking meter. Please remember to observe any signs indicating whether parking is permitted or whether there are restricted hours or other prohibitions.

Vehicles classified as "Zero Emissions" in the Vehicle Register of the Directorate General of Traffic. WiBLE holds the "Carsharing" label, which works in the same way as the "Zero Emissions" label, so parking in the SER zone is permitted.

One of the advantages of our Kia Niro, Xceed and Ceed Tourer PHEV models is the range provided by their plug-in hybrid technology. If the battery runs out, the vehicle will automatically switch to hybrid mode, allowing the trip to continue without any issues. However, remember that you must not end a trip with less than 60 km of range, as a €30 penalty will otherwise apply.

Yes, provided traffic regulations are observed and you bring your own child seat.

It is likely that the next user to use the vehicle noticed the item and left it in the boot. You can contact Customer Service and we will help you.

Yes, provided traffic regulations are observed and the vehicle is used in a hygienic and respectful manner.

Smoking is not permitted in WiBLE vehicles. If you do so, WiBLE will apply a €40 surcharge.

Most vehicles are equipped with chargers for the three main phone connector types on the market, so you can charge your phone and end the trip. You will always need battery on your phone to end the trip; alternatively, you can call Customer Service for assistance.

We recommend following WiBLE's social media accounts to stay up to date with any promotions we run.

In the event of an issue, our Customer Service team is available 24 hours a day to help you.

In that case, no additional charges apply to your trip. Additional charges only apply to trips that end in areas outside the M-30.

In this case your trip will incur only one additional charge for ending the trip in an external area. The starting location of your trip never incurs an additional charge.

WiBLE uses the plug-in hybrid version of the KIA Niro, with a 141 hp powertrain comprising an electric motor with an 8.9 kWh battery and a combustion engine. The vehicle has 5 comfortable seats, climate control, automatic transmission, parking sensors and a sound system with smartphone connectivity for listening to music. It also features the most comprehensive and advanced safety equipment on the market, including lane-keeping assist, pedestrian detection, collision warning with automatic emergency braking, and more.

Hybrid technology allows WiBLE to offer a service with better performance and greater range in a vehicle with zero-emission certification.

Currently, no fully electric car offers the range that WiBLE requires to operate over longer distances on electric power alone.

The Kia Niro PHEV is designed to run on electric power whenever possible. The electric battery range is 58 km. You can check the energy flow at any time on the dashboard.

95 octane petrol.

No. Once the battery is depleted, the Kia Niro PHEV automatically switches to hybrid mode, combining the electric motor with the combustion engine and recharging the battery during braking.

After unlocking the car via the app, you will find a "start/stop" button on the dashboard which you can use to start the vehicle.

On the left-hand side of the pedal area you will find a pedal marked "Push". Press it with your foot to release or engage it.

Users only pay for vehicle use at the applicable per-minute rate. WiBLE is responsible for regularly recharging the batteries and refuelling the tank. Only in the WiBLE MáS service is the user required to return the vehicle with the 95 octane petrol tank full, as it was delivered.

WiBLE handles battery charging at our own facilities whenever necessary.

Most of our vehicles are equipped with chargers for the three main phone connector types on the market.

All vehicle documentation can be found in the glove compartment.

The high-visibility vest is in the glove compartment and the warning triangles are in the boot.

All WiBLE vehicles are insured and, in the event of an accident caused by you, the policy will cover all damage suffered by the vehicle's occupants and third parties. In the event of an accident (provided WiBLE's T&Cs have not been breached — drink driving, drug use, exceeding the speed limit, sharing your account with another person, etc.) the cost to you will be up to €599 for short trips or up to €799 for WiBLE MáS, under the heading "Claims management". We give you the option to reduce this cost to just €50 for both services by paying only €1.50/h up to a maximum of €12/day at the start of each short trip, or €12/day when you book your WiBLE MáS. This reduction only applies if the terms and conditions have been met.

If you are not the party at fault, the other party's insurance covers everything — you do not need to worry or pay anything.

The insurance covers the driver, the vehicle and all other occupants of the car.

No. Only the user who has made the reservation is authorised to drive the vehicle and is covered by WiBLE's insurance. All other occupants are strictly prohibited from driving the vehicle.

All vehicles made available by WiBLE are covered by a compulsory third-party liability insurance policy. In addition, users have coverage for own damage; in the event of an accident caused by and attributable to the user, a charge will be applied to the user for administrative claims management and damages, as set out in the Pricing Policy.

WiBLE will carry out a thorough investigation in each case to determine liability. We recommend that WiBLE users check the condition of the vehicle before and after use, reporting any damage they notice to Customer Service.

If the vehicle is already damaged before you start the rental, you must report the damage immediately by calling Customer Service.

All accidents that occur under the influence of alcohol or drugs, or as a result of negligent driving, are excluded from coverage.

From the moment you tap "Start trip" in the app.

From the moment you tap "End trip" in the app.

At the end of each trip, you will receive an email with a summary of your usage and the cost.

The invoice is charged at the end of the trip and will include other items associated with that trip, such as parking in low-demand zones, Airport surcharges or the insurance excess waiver supplement. Other items requiring administrative processing will be charged subsequently. See our pricing policy.

You can easily access and download your invoices through the app under "My trips".

Our per-minute rate may vary depending on demand at any given time. We also offer reduced hourly and daily rates. This information is available in our pricing policy.

WiBLE only identifies you as the driver at the request of the sanctioning authority — which will never be WiBLE. That authority will send the fine by ordinary post to the address you provided at registration, in the coming weeks, which may take up to several months. We do not hold the fine and cannot send it to you. To obtain it, you must contact our fines manager at wible@cea-online.es. In addition, due to the breach of Terms and Conditions, WiBLE will charge you a fee of €20.00 for the administrative processing involved in identifying you as the offender.

The payment period — whether at a reduced rate or not — will not begin until you receive the fine.

If a notification cannot be delivered by ordinary post due to an incorrect address or absence from the property, the DGT publishes the fine on the Único Edictal Notice Board.

Go to "My account" in the app and update your new card details.

The additional charge for ending a trip in Majadahonda, Alcobendas or Ifema is €3; in Pozuelo/Aravaca, Mirasierra, Ciudad Lineal, Sanchinarro–Las Tablas or Valdemarín it is €2; in Boadilla del Monte and Las Rozas it is €4. For ending outside the M-30 the additional charge is €2, outside the M-40 it is €3, and on the M-50 it is €4. For the Airport, both the start and end of a trip in that zone carry a supplement of €8.95 each.