WiBLE is a carsharing company that lets users reserve, unlock and drive 650+ available vehicles, returning them by parking anywhere within the WiBLE zone.

Our goal is to offer customers a personalized, high-quality service, with the following advantages:

• One of the first zero-emissions carsharing players to cover the Madrid outskirts.
• Fleet composed of KIA Niro, XCeed and Ceed Tourer, all Plug-in Hybrids.
• The safest vehicle among zero-emissions carsharing, with 5 Euro NCAP stars.
• Mid/high-profile plug-in hybrid crossovers with great range and active safety systems.
• Integrated pedestrian-collision prevention and active driving-assistance systems.
• Five spacious seats for passenger comfort and a large boot to cover all needs.
• 58 km electric range and 600+ km total range thanks to plug-in hybrid tech.
• Parking spaces in partnered car parks and Repsol service stations to make the service easier for customers.
• Register for just €4.99.
• Flexible pricing.
• For only €1.50/hour up to a maximum of €12/day, our insurance handles everything, saving you the €599 administrative claim-handling surcharge if you’re at fault.

In short, WiBLE goes further. More distance (greater range), more comfort (mid/high-profile crossovers), more safety (the only one with 5 Euro NCAP stars), and more time for you (exclusive WiBLE spaces in partnered car parks).

In addition to the central area, we operate north of Madrid up to Mirasierra, as well as Sanchinarro, Alcobendas and the Moraleja Green shopping centre. East of the capital, WiBLE covers the perimeter bordering Arturo Soria street up to Alcalá street and the Concepción and Quintana neighbourhoods. We also cover the fairgrounds area and have reserved spaces in the P1 and P4 car parks at Adolfo Suárez Madrid–Barajas Airport. To the west, we cover the Ciudad Universitaria perimeter and the M-30, extending service to areas in Pozuelo and Majadahonda.

WiBLE provides the public with 650+ KIA Niro, XCeed and Ceed Tourer vehicles, all PHEVs.

We’re here whenever you need us via Customer Service:

Phone 24/7, every day of the year: 911 696 147

WhatsApp 24/7, every day of the year: 667 461 397 — Agent hours: 08:00–24:00

Email for queries or requests: clientes@wible.es

Email for complaints or account cancellation requests: reclamaciones@wible.es

Social media:
Facebook: WIBLE ESPAÑA
Twitter: @wible_esp
Instagram: wible_esp

Phone and WhatsApp: 24/7; WhatsApp agents from 08:00 to 24:00. Emails available for queries, complaints or cancellations.

Yes. Send your request to reclamaciones@wible.es. For general queries use clientes@wible.es.

To register, simply download our free app from the Apple Store if you have an iOS phone (version 9 or higher) or from Google Play if your phone is Android (version 4.4 or higher) and follow the steps shown.

The minimum age to use WiBLE is 23.

To register, you must upload the following valid documents:

Valid ID document:

If you are an EU citizen: National ID (DNI), passport or EU citizen registration certificate issued by the Ministry of the Interior.

If you are not an EU citizen: Foreigner ID Number (NIE) issued by the Ministry of the Interior, or passport.

Driving licence:

Spanish or EU citizen: Spanish driving licence or an equivalent national licence issued by any EU country; this licence must be at least 2 years old.

Non-EU citizen: once your user is created in the app, validation cannot be completed within the app. To validate your documents, email us at clientes@wible.es. If you are from outside the EU, you must provide an International Driving Permit (IDP). This licence must be at least 2 years old. Where required, a sworn translation must be provided.

WiBLE accepts credit or debit cards: American Express, Visa or MasterCard.

No, you must have a full driving licence to register with WiBLE.

To verify that the registering user matches the holder of the provided documents.

Once you’ve provided registration info and images of your ID and driving licence, your account will be automatically verified and activated by the app within minutes. When your WiBLE account is activated, you’ll receive a confirmation email. From then on, you can access the WiBLE app and start using the service. If the app cannot validate your data automatically, our Customer Service will validate it manually. If you need urgent validation, or if you haven’t received the welcome email after 24 hours, please contact us.

Yes, the registration fee is €4.99.

Yes, this service is available to provide a quality corporate transport option for companies that need a carsharing solution. For more information, visit WiBLE Empresas.

You can edit your details by logging into your account in the app and tapping “Edit” in the section you want to change (name and surname, address, payment card, …). For security reasons, to change your email address, phone number, ID number or driving licence number, you must email clientes@wible.es and include front and back copies of your ID document. If your driving licence expires and you need to update it, the app itself will request photos of the new one.

No. Each user has a personal, non-transferable account which may not be used by anyone other than the account holder.

Absolutely. All information and data provided by the user at registration is protected under the Organic Law on Data Protection.

You can consult the terms & conditions and the privacy policy on the website wible.es.

You can easily recover your password on the app’s start screen in your user profile.

No. Each user has a personal, non-transferable account which may not be used by anyone other than the account holder.

Your profile documentation may be outdated or incomplete, or there may be an incident. Please contact Customer Service and we’ll help you.

You can keep a vehicle reserved for 20 minutes free of charge. Please cancel your reservation if you’re not going to use it so others can book the vehicle.

Yes. During the reservation period (20 minutes) you can cancel free of charge from the app. Note that you won’t be able to reserve that vehicle again for 5 minutes after cancellation.

There’s no penalty as such, but while you have it reserved others can’t use it, so please use the system responsibly and avoid reservations you won’t use.

There is no maximum rental time. We offer flexible hourly and daily rates which you can consult in our pricing policy.

There’s no maximum kilometres for rentals. In our per-minute, hourly and daily service, rates include 100 km. Once exceeded, the extra-kilometre price is €0.28 for each additional km travelled.

If you travel more than 200 km from the starting zone or more than 2 hours of time with a WiBLE vehicle, you authorize WiBLE to charge a deposit to guarantee payment for the service as detailed in WiBLE’s Pricing Policy. This deposit will be deducted from your end-of-trip invoice as credits. For WiBLE Más trips this does not apply, as payment for the full trip is made in advance.

Yes, but you must always request prior authorization from WiBLE Customer Service.

Yes, the service is active 24 hours a day.

All you need is the WiBLE app on your phone. To start a trip, reserve your chosen vehicle, go to it and tap “Start trip”. To end the rental, park within the WiBLE zone and tap “Finish”. Remember to confirm that you want to end the trip.

Before you start your trip, check the vehicle condition and, if you detect any damage, report it to Customer Service.

The instrument cluster shows petrol range, electric range and combined range. Remember not to end the trip with less than 60 km of range; otherwise, a €30 surcharge will apply.

The most important thing—if there are injuries—is to call 112 and follow their instructions. Put on the reflective vest from the glovebox and, if necessary, use the warning triangles. Then call WiBLE Customer Service, where we’ll help you collect all the information the insurance will need.

The automatic gear selector must be in position P. Start the engine by pressing the start/stop button while pressing the brake. To go forward, shift to D. To go backward, shift to R.

Make sure the vehicle is within the WiBLE zone.

Close the windows.

Put the automatic gear selector in position P.

Then turn off the engine by pressing the start/stop button. If you press the button before shifting to P, the engine will not turn off and you won’t be able to end the trip.

Get out of the car and make sure the doors are closed.

Tap “Finish” in the app and confirm that you want to end the trip.

To end a rental, the vehicle must be correctly parked—always respecting traffic signs—within the WiBLE zone. You can also park temporarily, locking the car anywhere inside or outside those spaces; in that case, the rental continues until you end the trip. WiBLE offers spaces in partnered car parks so you can finish your trip and park comfortably in our reserved spaces.

Yes, provided the car park has coverage issues and you do not end the rental. While parked, normal trip billing continues. If you end the trip in a private car park, a €250 penalty applies.

In Madrid you can park in blue and green zones and in spaces reserved for carsharing free of charge and without going to the parking meter. Always respect signs indicating whether parking is allowed or restricted.

Vehicles classified as “Zero Emissions” in the Spanish DGT Vehicle Registry. WiBLE has the “Carsharing” label, which works like the “Zero Emissions” label, so you can park in the SER zone.

One advantage of our Kia Niro, XCeed and Ceed Tourer PHEVs is the plug-in hybrid range. If the battery runs out, the vehicle automatically switches to hybrid mode, allowing the trip to continue without issues. Remember not to finish your trip with less than 60 km of range; otherwise, a €30 penalty will be charged.

Yes, provided you follow traffic regulations and bring your own baby seat.

Most likely, the next user noticed the item and left it in the boot. Contact Customer Service and we’ll help you.

Yes, provided you follow traffic regulations and keep the car clean and tidy.

No. Smoking is not allowed in WiBLE vehicles. If you do, WiBLE will apply a €40 surcharge.

Most vehicles have chargers for the three most common phone connectors, so you can charge your phone and end the trip. You’ll always need battery on your phone to end the trip; otherwise, call Customer Service for assistance.

We recommend following WiBLE’s social media accounts to keep up with our promotions.

In the event of an incident, our Customer Service is available 24/7 to help you.

In that case, there are no additional charges. Extra charges only apply to trips that end in areas outside the M-30.

In this case, your trip will have only one extra charge for ending the trip in an outer area. Where you start the trip never carries an extra charge.

At WiBLE we have the plug-in hybrid version of the KIA Niro, with a 141 hp powertrain combining an electric motor (8.9 kWh battery) and a combustion engine. The vehicle has 5 comfortable seats, climate control, automatic transmission, parking sensors and an audio system that connects to your smartphone for music. It also features the latest and most comprehensive safety equipment on the market, including lane-keeping assistance, pedestrian detection and potential collision detection with automatic emergency braking, etc.

Hybrid technology allows WiBLE to offer better performance and greater range with a car certified as zero emissions.

Currently, no electric car offers the range WiBLE needs to operate electrically over longer distances.

The Kia Niro PHEV is designed to run on the electric motor whenever possible. The electric-only range is 58 km. You can check the energy flow on the dashboard at any time.

95-octane petrol.

No. Once the battery is depleted, the Kia Niro PHEV automatically switches to hybrid mode, combining the electric motor with the combustion engine and recharging the battery during braking.

After unlocking the car with the app, you’ll find a “start/stop” button on the dashboard to start the vehicle.

On the left side of the pedal area you’ll find a pedal marked “Push”. Press it with your foot to release/engage it.

Users only pay for vehicle usage according to the per-minute rate. WiBLE handles recharging the batteries as needed and refuelling. Only in the WiBLE Más service must the user return the 95-octane petrol tank full, as delivered.

WiBLE performs battery charging as needed at our facilities.

Most of our vehicles will have chargers for the three predominant mobile connectors on the market.

All vehicle documents are in the glovebox.

The vest is in the glovebox and the warning triangles are in the boot.

WiBLE vehicles are insured and, in the event of an accident caused by you, the policy covers all damage suffered by the occupants and to third parties. In case of an accident (provided WiBLE’s T&Cs have not been breached—alcohol, drugs, speeding, letting someone else use your account, etc.), there is a cost to you of up to €599 for short trips or up to €799 for WiBLE Más, as “claim management”. You can reduce this cost to just €50 for both services by paying €1.5/hour up to a maximum of €12/day at the start of each short trip, or €12/day when you book your WiBLE Más; this reduction applies only if the T&Cs are met.

If you are not at fault, the other party’s insurance covers everything—you don’t need to worry or pay anything.

The insurance covers the driver, the vehicle and other occupants.

No. Only the user who reserved the car is authorized as the driver and covered by WiBLE’s insurance. Other occupants are strictly prohibited from driving.

All WiBLE vehicles are covered by mandatory third-party liability insurance. In addition, there is own-damage coverage. If an accident is caused by the user, an administrative charge for claim handling and damages will be applied as set out in the Pricing Policy.

WiBLE conducts a thorough investigation in each case to determine responsibility. We recommend checking the vehicle’s condition before and after your trip, and reporting any damage you detect to Customer Service.

If the car is already damaged before starting your rental, report it immediately by calling Customer Service.

Yes: accidents occurring under the influence of alcohol or drugs, as well as negligent driving.

From the moment you tap “Start trip” in the app.

From the moment you tap “Finish trip” in the app.

At the end of each trip, you’ll receive an email summarizing your usage and the cost.

The invoice is charged when the trip ends and includes other items associated with that trip, such as parking in low-demand zones, Airport, or the insurance expense-waiver supplement. Other items requiring administrative procedures will be charged later. See our pricing policy.

You can easily access and download your invoices through the app, under “My trips”.

Our per-minute rate may vary depending on service demand at any given time; we also offer discounted hourly and daily rates. This information is shown in our pricing policy.

WiBLE only identifies you as the driver at the request of the sanctioning authority, which will never be WiBLE itself. That authority will send the fine to the address you provided at registration by regular mail in the following weeks (sometimes months). We do not have the fine to send to you; for that, contact our fines manager at wible@cea-online.es. Due to breach of the Terms & Conditions, WiBLE will charge you a €20 administrative fee for identifying you as the offender. Keep in mind:

The payment period (including early-payment discount, where applicable) starts only once you receive the fine.

If a notification cannot be delivered by mail because the address is incorrect or you are absent, the DGT publishes the fine on the Single Edictal Board (TEU).

Go to “My account” in the app and update your new card details.

The extra charge for ending a trip in Majadahonda, Alcobendas or IFEMA is €3; in Pozuelo/Aravaca, Mirasierra, Ciudad Lineal, Sanchinarro–Las Tablas and Valdemarín it’s €2; in Boadilla del Monte and Las Rozas it’s €4. Ending a trip outside the M-30 carries a €2 extra charge, outside the M-40 €3, and on the M-50 €4. In the Airport area, both starting and ending a trip carry an €8.95 surcharge each.